Frequently Asked Questions
Why choose the PureFlow over other handheld vacuums?
The Atlas PureFlow is designed to combine convenience, versatility, and everyday practicality in one compact device. Unlike many handheld vacuums that only offer basic suction, the PureFlow features both suction and blower functionality, multiple attachments for different cleaning tasks, a lightweight cordless design, and a washable HEPA filter for easy maintenance. Whether you're cleaning the car, removing pet hair, tackling crumbs around the home, or reaching tight spaces, it's built to help make everyday cleaning faster, easier, and more convenient.
Is the filter washable and reusable?
Absolutely. The Atlas PureFlow includes a washable HEPA filter that can be rinsed and reused. Simply allow the filter to dry completely before reinstalling it to help maintain optimal performance.
Is the Atlas PureFlow powerful enough for everyday messes?
Yes. The PureFlow is designed to tackle dust, dirt, crumbs, pet hair, and everyday debris with ease. Its powerful suction helps make quick work of small messes around the home, office, and car, helping you stay on top of cleaning without needing to drag out a full-sized vacuum.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Tracked shipping is free on all orders to Australia.
How long does shipping take?
We offer free tracked shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at atlascarryco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.