Frequently Asked Questions
Will this actually fit under airline carry-on limits?
Yes! When folded, it is compact and easy to store in your luggage. When expanded, it is designed to stay within typical carry-on guidelines, making it perfect for avoiding extra baggage fees and last-minute stress.
Is it strong enough to hold heavier items?
Absolutely. Our Atlas Foldable Backpack is made from durable, lightweight materials designed for real travel use, so you can carry clothing, essentials, and extra items with confidence without worrying about wear or tearing.
Where can I use the Atlas Foldable Backpack?
From carry-on travel and weekend trips to shopping days, work commutes, and daily outings, the Atlas Foldable Backpack is designed to adapt instantly. Keep it packed away until you need extra space, then unfold and stay organised without the stress.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at atlascarryco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.