Frequently Asked Questions
What makes the ComfortCloud different from a standard travel pillow?
The Atlas ComfortCloud uses premium memory foam that contours to your shape, helping provide personalised comfort and support. Unlike many standard travel pillows, it adapts to your position while maintaining its supportive structure.
Is the cover removable and washable?
Yes. The Atlas ComfortCloud includes a removable cover that can be easily washed to help keep it feeling fresh and comfortable for every journey or relaxing moment at home.
Where can I use the ComfortCloud?
The Atlas ComfortCloud is designed for comfort wherever life takes you. Use it on flights, road trips, trains, buses, and daily commutes, or enjoy extra support while reading, watching TV, working, or relaxing at home. Its lightweight design and adjustable fit make it a versatile companion for both travel and everyday comfort.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Tracked shipping is free on all orders to Australia.
How long does shipping take?
We offer free tracked shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at atlascarryco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.