Frequently Asked Questions
How Is The Atlas BrewFlow Different From A Traditional French Press?
Unlike traditional French presses, the Atlas BrewFlow is compact, portable, and designed for brewing directly in your mug or cup. Its innovative one-press design helps separate coffee grounds or tea leaves from your drink in seconds, making it ideal for home, work, travel, camping, and everyday convenience.
How Long Does It Take To Brew A Coffee Or Tea?
Most beverages can be brewed in just a few simple steps and are ready within minutes. Simply add your coffee grounds or tea leaves, allow them to steep, press the filter mechanism, and enjoy a fresh, satisfying drink wherever you are.
Why Choose The Atlas BrewFlow Instead Of Buying Coffee From CafΓ©s?
The Atlas BrewFlow helps make quality coffee or tea available whenever you want it, without relying on cafΓ© opening hours, long queues, or expensive daily purchases. It offers a convenient way to enjoy your favourite beverages while maintaining the routines that help you feel prepared and ready for the day ahead.
What Makes The Atlas BrewFlow Different?
Unlike bulky coffee makers or complicated brewing setups, the Atlas BrewFlow is designed around simplicity, portability, and convenience. Brew coffee or tea in just a few simple steps, enjoy it directly from your favourite mug, and take it virtually anywhere your daily routine takes you.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Tracked shipping is free on all orders to Australia.
How long does shipping take?
We offer free tracked shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at atlascarryco@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.